All orders are shipped within a maximum of 3 business days from order being placed.
Shipping is estimated between 2 and 14 days, depending on buyer location. Most arrive within 2–7 days. If your order still hasn't arrived after 14 business days please contact us, so we can investigate.
Shipping to International Countries Could take up to 6 weeks
“International buyers — please note: Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility.
"Please check with your country's customs office to determine what these additional costs will be prior to buying."
It's up to the buyer to make sure that the product they buy is allowed in the country. Faen Va Sewing will not be responsible if the Item is Confiscated. No Refunds will be given.
Most items are sent with Australia Post.
Some items may be sent via DHL, Couriers Please, TNT, Toll
International orders may take up to 3–24 weeks on
International orders that are in stock may take up to 3–24 weeks
Delivery Period
Means when the Product is in stock, and the maximum time we have set to process your order.
Returns Policy
What can be returned?
All items may be returned provided they have not been used, altered or damaged. For example, cross stitch patterns that you have started working on cannot be returned, but items in their original packaging can be.
When do items need to be returned by?
All returns must be received back within 30 days of original purchase date. Sale items must be received back within 14 days of original purchase date.
Where do items need to be returned to?
Returns are to be sent to PO Box 8, Corrimal NSW, 2518 Australia. Please ensure your contact details are on the return.
How should items be returned?
Return postage costs for all change of mind returns are at the customer's expense. In the rare event that the wrong item or the item is faulty or not as described, we will cover return postage.
Credit for returns?
We will refund the original item cost in full via the same method the original payment was processed. Postage or shipping costs from
Faen Va Sewing to the customer (where applicable) are not refundable.
"No order may be cancelled, modified or deferred without the prior written consent of the Company (which is at the Company’s sole discretion). If such consent is given it is, at the Company’s election, subject to the Company being reimbursed all losses, including loss of profits, and paid a cancellation fee (being not less than 20% of the invoice price of the Goods). We do not give a refund or exchange for change of mind"
EXPRESS POST
Express Post Items will leave our business same day if ordered before 3.00 pm, Mon – Friday or next business day, if the order is done after this time or on a weekend or public Holiday, Once the article is l handed over To Aust Post or a courier Talisman Hobbies are not responsible for any delays why the order is in transit.
International Orders
International Orders will not be shipped until Funds are Cleared and have been deposited into our bank account. You will also be asked for a copy back and front of your credit card, showing the last 4 Digits of the card card, expiry date, name and signature, from the back, as well as a copy of your photo id. If this information is not sent when requested your order may be cancelled.
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